catering FAQ’s

Got questions about our catering services?

We’ve got you covered! Whether you're planning a corporate event, a birthday celebration, or an intimate gathering, our catering team is here to make it effortless and delicious.

Below, you'll find answers to some of the most commonly asked questions about our catering options, services, and more. If you need further assistance, feel free to reach out!

  • You can order via email or phone. Our team will help tailor your order based on your event size, type, and needs.​

  • All dumplings are served in boxes of 30 pieces. Sharing-style dishes are portioned to roughly 30 bites per box.​

    A general guide for how much to order per person:​

    • Snack: 3–5 pieces/bites​

    • Light Meal: 6–9 pieces/bites​

    • Full Meal: 10–12 pieces/bites (3 people per box)​

    Let us know your guest count and the type of event, and we’ll make sure you’re well-covered, not too little, not too much.​

  • Yes! We cater for most common dietary requirements including:​

    • Low Gluten*

    • Vegetarian & Vegan​

    • No pork​

    • Dairy-free​

    • Nut-free​

    Just let us know in advance. We clearly label all items, and our team will help adjust accordingly.​

    *While many of our items are essentially gluten-free, they are prepared in an open kitchen that handles wheat products. As such, we cannot guarantee there is no cross-contamination. If you or your guests have a severe allergy, let us know and we’ll guide you on the safest choices.

  • All we ask for is a table or flat surface to set up the food. Optionally, having serving tongs and spoons will be helpful for self-service.​

  • Yes, we do! Our friendly staff will assist with the setup so that all you need to do is enjoy your meal. Depending on the size of the order, setup typically requires 10–15 minutes. Larger orders may take longer.

  • Please let us know your preferred food serving time and we’ll work backward from there.
    Our drivers usually arrive 15–20 minutes beforehand to set up and ensure everything is ready to go.
    If there are any special access requirements, such as stairs without a lift, security clearance, or limited loading access, please let us know so we can plan accordingly and ensure on-time delivery.

  • With our catering boxes, we can serve anywhere from small, intimate gatherings of 15 people to large corporate events of 500+.

  • Yes, we provide:

    • Soy sauce

    • Chilli paste

    • ‘Magic’ chilli oil (n)

  • Yes, we provide Chopsticks, Sporks​, Napkins & Disposable pine boats (used as plates).​

    These are complimentary with all orders that meet the minimum spend.​

  • We deliver within a 25 km radius of Melbourne's CBD. If you're located outside this area, please enquire! We can sometimes make arrangements if needed.

  • Yes! Self-collection is available from our locations in CBD, South Yarra, and Brunswick, subject to timing and availability. Let us know if you'd prefer this option.

  • We are available for catering Monday to Saturday, from 11am -8pm.

    If your order is outside this range, please get in touch, we may still be able to accommodate larger orders.

  • We accept:

    • Electronic bank transfer

    • All major credit cards over the phone

    An invoice will be provided upon confirmation.

  • For our Dumpling Boxes, you can expect to spend between $30-$40 per person for a full meal.

    Please note a minimum spend applies for all deliveries, usually starting at $500 for lunch and $750 for dinner. Minimum spend may vary depending on location, date and timings.

    For Grazing Tables or Full Service Events, our quote will vary depending on what it is you require to make your event a success.

  • We’ve got your back. Contact our catering hotline immediately and we’ll do everything we can to resolve it promptly: 0421 810 805.

Catering Enquiry

Whether you’re looking to cater an event at your home, office or a venue, our team at Oriental Teahouse is ready to help. Enquire now for more information or to place an order or give us a buzz!

0421 810 805
adam@orientalteahouse.com.au