In accordance with Australian Consumer Law, we will provide an appropriate remedy if the food or catering services supplied are faulty, unsafe, not fit for their intended purpose, or do not match the agreed description.

For cancellations of Dumpling Boxes please notify Oriental Teahouse before 48 hours before event date. For cancellations of Grazing Station or On Site Events, 7 days notice is required.

For faulty or unsafe product within 24 hours of delivery product or pickup and provide:

• Proof of purchase

• Photographic or other supporting evidence of the issue

• A description of the issue and the affected items

We will investigate your claim and, where applicable, offer a refund, replacement or remake. For a major issue, you may request a refund or replacement. For a minor issue, we will work with you to provide a suitable remedy.

Refunds will also be issued if Oriental Teahouse is unable to fulfil your order and needs to cancel it.

Please note that refunds are not available for change of mind or last-minute cancellations, except where required by Australian Consumer Law.

Approved refunds will be returned to the original payment method within 5–10 business days.

For assistance, please contact us at catering@orientalteahouse.com.au.